Appliance Repair in Phoenix, AZ

We recently had Dave service both our Viking cooktop and our Sub-Zero refrigerator, and the experience was outstanding from start to finish. Our Viking range needed a spark module replacement and our Sub-Zero required a new control board. What impressed us most was that Dave had all the necessary parts in stock and completed both repairs the same day we reached out. No waiting, no back-and-forth — fast, efficient, and extremely professional. His knowledge of high-end appliances is obvious. He diagnosed everything quickly, explained the issues clearly, and handled the repairs with precision. Everything is working perfectly now. Highly recommended.

Nov 9, 2025Google

Jeff Crucius

My washer broke at noon. My efforts to fix it were hopeless. I called Prime Appliance at 12:45. Rustam was at my home by 2pm. I explained the problem in general terms. He asked me some questions that narrowed down the potential causes. I had to step out for a minute. By the time I came back he had the washer raised (the problem was fixable from beneath the device) and confirmed the problem with the actuator. He then gave me an estimate to replace the part which turned out to be the exact amount charged. He had the part in his car and was able to replace it in under 10 minutes. He then ran the washer through some cycles to make sure it was back up and running. Everything worked perfectly and I was able to run 3 loads through that day. Rustam was very efficient, knowledgeable, and honest. He provided an excellent service experience!

D R

Ken came to the house and was phenomenal. Polite, Professional and Knowledgeable!! I would definitely use Prime Appliance Service again…I was extremely impressed with his honesty! He educated me on what the issues were and the condition of my appliances!!! Prime Appliance Service is lucky to have him as an employee!! Also, the staff and personnel at the company were great and had parts and service set up in less than a week!!

Linnlee Melcher

They were kind, professional, knowledgeable and very cleanly. They did a very good job!!

Goro Akechi

We called on a Saturday because our fridge stopped working. Dave came the same day, diagnosed the problem very quickly, and fixed everything on the spot. The price was fair, the service was professional, and we were very impressed.

Nov 2025Google

Wen-Ching Chuang

We had Dave checked our refrigerator. Same day service, on time and reliable.

Castleberry family

Dave is amazing. He came out quickly on a Saturday. He had all the parts and did a great job. As a busy mom I appreciate him getting it done.

Nov 2025Google

Ricky Gomez

Rustam was very knowledgeable and explained and showed me as to what might be the issue on my washer and got it working again. Definitely will recommend to family and friends.

Carol Lawrence

Ken was well mannered and extremely honest and efficient. I was pleased with the results of his work and would gladly refer him to any of my friends.

Stephanie Ulen

Dave was well informed of our problem. Very nice guy. I do recommend the service again.

Bruce DeBruin

Came on time and gave us a clear estimate. They are scheduled to come and fix the oven before Christmas.

Steven Muscolino

Great service, came out quick to fix my fridge. Even helped remove some trim to access the back of it.

Dory Lake

Ken was amazing!! Came early and had it fixed in no time.

Helen Marquez

Ken helped me with my fridge. Will call this company again.

Sep 2025Google

Robert Berg

I opened my fridge and knew something was wrong. Everything inside was 60 degrees. I was afraid my beloved french door refrigerator was done for! Prime Appliance Repair had someone here within a couple of hours. Dave replaced the fan motor like a real pro and said my Kenmore ought to last a long while yet. He even told me what to expect as my fridge and freezer come back into temp. I'm really impressed with how the office worked with my busy schedule as well. If I ever need equipment or appliance repairs again, I will be calling Prime.