Terms of Use

Last updated: May 2025

These Terms of Use ("Terms") govern your use of the Prime Appliance Service website (primeappliance.us) and the appliance repair services we provide. By using our Website, requesting a service call, or booking a repair with us, you agree to these Terms.

1. Services

Prime Appliance Service provides residential and commercial appliance diagnostics and repair in the Phoenix, Arizona metropolitan area, including Tempe, Scottsdale, Mesa, Chandler, Gilbert, Peoria, Glendale, Surprise, and surrounding cities. We service refrigerators, washers, dryers, dishwashers, ovens, microwaves, freezers, cooktops, range hoods, garbage disposals, ice makers, wine coolers, and other major appliances. Service availability and pricing may vary by location and appliance type.

2. Diagnostic Fee and Estimates

A diagnostic fee of $89 applies to all service calls. This fee is waived if you approve and proceed with the recommended repair. Estimates provided through our Website, by phone, or on-site are preliminary and based on the information available at the time. Final pricing is determined after on-site diagnostics and may change if additional issues are discovered during repair. We will inform you of any cost changes before proceeding.

3. Appointments and Cancellation

• Appointments are scheduled based on availability. We offer same-day and next-day service when possible.
• We will make reasonable efforts to arrive within the scheduled window and will contact you if delays occur.
• If you need to cancel or reschedule, please notify us at least 2 hours before the appointment.
• We reserve the right to reschedule due to weather, vehicle issues, or circumstances beyond our control.

4. Customer Responsibilities

• Provide accurate information about your appliance issue, brand, model, and location.
• Ensure the appliance is accessible for diagnostics and repair (clear the area around the unit).
• Be present or designate an authorized person at the service location during the appointment.
• Disclose any known electrical, plumbing, or structural issues that may affect the repair.
• Inform us of pets, gated access, parking restrictions, or other access considerations.

5. Warranty

All repairs performed by Prime Appliance Service include a 90-day warranty on labor. Parts carry a manufacturer warranty of up to 1 year, depending on the part and manufacturer. The warranty covers defects in workmanship and parts installed by our technicians. The warranty does not cover damage caused by misuse, power surges, unauthorized modifications, or normal wear and tear after repair.

6. Payment

Payment is due upon completion of the repair unless otherwise agreed. We accept major credit and debit cards, cash, and approved electronic payment methods. The diagnostic fee (if applicable) is due at the time of service, regardless of whether you choose to proceed with the repair.

7. Limitation of Liability

Our liability for any claim arising from our services is limited to the total amount you paid for the specific repair in question. We are not liable for indirect, incidental, special, or consequential damages, including but not limited to loss of food due to appliance failure, lost income, or damage to property not directly caused by our technicians' negligence.

8. SMS Text Messages

By providing your phone number, you consent to receive transactional and informational SMS messages from us (appointment confirmations, technician arrival updates, follow-ups). Message and data rates may apply. Reply STOP to opt out, HELP for help. See our Privacy Policy for full details.

9. Website Use

You may not use our Website for any unlawful purpose, to transmit malicious code, or to attempt unauthorized access to our systems. All content on our Website (text, images, logos, code) is the property of Prime Appliance Service or its licensors and may not be reproduced without written permission.

10. Reviews and Testimonials

Customer reviews and testimonials displayed on our Website are from real customers. We may use your review or feedback (with your name or first name only) on our Website, social media, or marketing materials unless you request otherwise.

11. Disputes

These Terms are governed by the laws of the State of Arizona, without regard to conflict of laws principles. Any dispute arising from these Terms or our services will be resolved in the state or federal courts located in Maricopa County, Arizona.

12. Changes to These Terms

We may update these Terms from time to time. The updated Terms will be posted on this page with a revised "Last updated" date. Continued use of our Website or services after changes are posted constitutes acceptance of the updated Terms.

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